Sonal, Vice President at MediBuddy, India’s largest digital healthcare platform, brings over eight years of experience driving corporate growth and patient-focused innovation. MediBuddy has transformed healthcare access with services like virtual consultations, surgery care, and chronic disease management, all while prioritizing seamless patient communication.
In this episode, we dive into how MediBuddy harnesses AI-powered automation to optimize service quality and elevate patient experiences. Our conversation explores:
- MediBuddy’s evolution from online consultations to a full-fledged virtual hospital model.
- How AI addresses challenges like manual auditing, inconsistent call tracking, and data silos.
- The impact of Convin’s AI solutions on call quality, agent efficiency, and patient satisfaction.
Key Insights Include:
- Using AI to analyze 100% of patient calls, turning conversations into actionable insights for product and pricing improvements.
- Reducing agent training cycles with real-time feedback, boosting conversions and operational efficiency.
- Enhancing patient follow-ups by feeding critical call data into CRM systems.
- Cutting healthcare costs by automating routine interactions while preserving a human touch for complex cases.
Sonal shares her vision for the future of AI in healthcare, emphasizing its potential to reduce costs, increase capacity (e.g., doubling surgeries per team member), and streamline patient journeys. Her advice for health-tech leaders: start small with AI pilots, believe in the technology, and let data-driven insights guide your growth.
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