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Customer patience is dwindling, agent expectations are rising, and AI is evolving rapidly. What does this mean for businesses and profitability? Tune in to our podcast series for insights from industry experts navigating the changing customer landscape.

S2E2: The AI-Powered Future of Healthcare Calls: How MediBuddy Elevated Service Quality and Patient Experience
Contact Center

S2E2: The AI-Powered Future of Healthcare Calls: How MediBuddy Elevated Service Quality and Patient Experience

This episode is a must-listen for healthcare innovators looking to leverage AI for better service quality, patient satisfaction, and scalable operations.
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Latest Podcasts

S2E2: The AI-Powered Future of Healthcare Calls: How MediBuddy Elevated Service Quality and Patient Experience
Contact Center

S2E2: The AI-Powered Future of Healthcare Calls: How MediBuddy Elevated Service Quality and Patient Experience

This episode is a must-listen for healthcare innovators looking to leverage AI for better service quality, patient satisfaction, and scalable operations.
Listen to Podcast
Season 2
S2E1: Cracking the Code on Reducing AHT & Elevating Call Quality with Mohit Sidhwani
Contact Center

S2E1: Cracking the Code on Reducing AHT & Elevating Call Quality with Mohit Sidhwani

Mohit Sidhwani leads growth at Vyapar, driving strategies to scale operations and enhance customer support.
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Season 2
Episode 37: How is AI driving quality management transformation in contact centers?
Contact Center

Episode 37: How is AI driving quality management transformation in contact centers?

Jim is the Chief Customer Officer for Etech Global Services. He is also an author, a CX Visionary, CCW Advisory Board Member.
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Season 1
Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.
Contact Center

Episode 36: Customer sentiment analysis - the ultimate deal breaker for contact center CX.

Morris is the founder of the Customer Experience Foundation. He is also the CEO of E-score, an Experience Designer & Builder, Emotions Investigator
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Season 1
Episode 35: How to revolutionalize customer experience in a Healthcare contact center.
Contact Center

Episode 35: How to revolutionalize customer experience in a Healthcare contact center.

Jason, RTS Operations Director at Baxtor Healthcare Corporation, focuses on improving the customer experience in healthcare operations.
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Season 1
Episode 34: Typical quality management problems that contact centers need to fix in 2023.
Contact Center

Episode 34: Typical quality management problems that contact centers need to fix in 2023.

Rick Mathias, the Director of Call Center Operations at Heartland Home Services, is an expert in quality assurance and exceeding objectives in cross-functional environments.
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Season 1
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